Are you a technical problem-solver who thrives in a fast-paced, agile environment? We are looking for a motivated Service Desk Engineer to join our 150+ person IS/IT team. This isn't just a "ticket-taking" job—this is a career path. You will start as the first point of contact for our internal users and, as you master our environment, transition into second-line support to tackle complex technical challenges.
Our IT department is at the heart of our digital transformation. We work with international teams, embrace Agile principles, and foster a culture where continuous learning and "failing forward" are encouraged.
Functie-eisen
- Technical Support: Act as the primary point of contact for end-users, resolving technical issues via telephone and our ticketing system.
- Ownership: Manage the lifecycle of your tickets, ensuring timely updates and resolutions.
- Collaboration: Resolve issues independently or collaborate with your "Support Squad" and other specialist teams.
- Knowledge Management: Contribute to and maintain our internal knowledge base to empower users and improve team efficiency.
- Progression: Proactively develop your skills to move from first-line requests to handling high-level, complex second-line incidents.
Competenties
- Education: At least a completed Level 4 Vocational Education (MBO 4) in ICT.
- Experience: Previous experience working in a Service Desk or IT Support environment.
- Tooling: Familiarity with Incident/Service Management systems. ServiceNow experience is a significant advantage.
- Problem Solving: A proven ability to troubleshoot and resolve complex technical incidents.
- Soft Skills: You learn quickly, enjoy building relationships with users, and have excellent communication skills.
- Ambition: You are someone who takes charge of your own career and wants to grow professionally within a global organization.
Arbeidsvoorwaarden
- Must be located within commuting distance of Hengelo.
- This position is entirely on-site due to the nature of our secure technical environment.
Inclusiviteit en diversiteit
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. We geloven dat diverse teams van belang zijn voor ons als lerende organisatie, die voorop wil blijven lopen in de wereld van werk. Want juist verschillen tussen mensen zorgen voor groei. Van collega's, klanten, kandidaten en daarmee van Yacht. Heb jij een uniek talent? We ontmoeten je graag.