Customer Service Rep contributes to business revenues, costs, and service levels by
handling the commercial and logistical needs of the customer and securing an
uninterrupted Order to Cash process. External customer requirements will have to be
evaluated and translated into internal requests, which requires close co-operation with
Sales and Supply Chain organization. Customer service Rep needs to ensure timely
resolution on customer requests. In addition, participation in projects optimizing
Supply Chain processes and driving the team’s Key Performance Indicators that are
directly linked to customer satisfaction and our transformation agenda.
How You Can Be the Impact
• Efficient, reliable and cost-effective Customer Service and the complete Order-to-Cash cycle against agreed service levels (e.g. cash generation, complaints, delivery, forecasting, order handling, swaps) for the assigned cluster of customers/products.
• Pro-actively taking actions to secure uninterrupted supply chain processes for the assigned clusters of customers/products.
• Executing and gatekeeping the Order-to-Cash work procedures for his/her area towards all parties involved
• Financial surcharge handling of additional logistical activities towards customers
• Anticipating on disturbances in the assigned area to realize uninterrupted OTC/PTP processes.
• Undertaking ad hoc analyses and take the lead in desired problem solving requiring full overview of the business (“trouble shooting”)
• Roll out, implementation and maintaining e-commerce functionality and integrity in close cooperation with customers.
• Focusing on efficiency, making use of Artificial Intelligence tools to masters the OTC process.
Functie-eisen
• Bachelor level in Business Administration; Supply Chain Management or Logistics.
• 0-2 years of experience in Customer Service.
• Flexibility towards working in multiple teams and new developments.
• Good decision making and problem-solving skills even in case of uncertainty.
• Able to perform Order-to-Cash tasks in a hectic environment and being able to prioritize.
• SAP knowledge
Competenties
• Affinity with and interests in systems & processes
• Conceptual & analytical thinking
• Team player and able to build and maintain professional relations at different levels within and outside our organization.
• Strong interpersonal and communication skills.
• Very good command of English language,
Arbeidsvoorwaarden
Known by YACHT
Inclusiviteit en diversiteit
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. We geloven dat diverse teams van belang zijn voor ons als lerende organisatie, die voorop wil blijven lopen in de wereld van werk. Want juist verschillen tussen mensen zorgen voor groei. Van collega's, klanten, kandidaten en daarmee van Yacht. Heb jij een uniek talent? We ontmoeten je graag.