- Responsible for smooth, uninterrupted and compliant operation of company IT Infrastructure.
- Manages the NL IT Support team (3 direct reports, externally hired).
- Responsible for service of delivering first and second line end user support according agreed KPIs.
- Responsible for managing appropriate contracts with IT suppliers and software vendors in NL with support of Head of IT Infrastructure.
- Responsible for IT asset procurement, IT asset management and applicable license management.
- Manages ICT budget of IT NL with support of Head of IT Infrastructure.
- Keep close contact with Global IT & site management, ensure effective & efficient communication among relevant stakeholders.
- Ensure timely completion of IT projects as per plan presented by Head of IT Infrastructure.
- Responsible for providing IT knowledge training & end user support.
- Support for Security initiatives.
- IT Services are delivered based on agreed SLA.
- Defining IT Service Delivery Framework, closely working with Head IT Infrastructure and having same implemented in Service Delivery tool.
- Comply with SHE & Quality requirements.
- Delivering best possible end user support for all systems within portfolio. Responsibility shared with entire IT team.
- Take responsibility & ownership for outcomes.
- Care for colleagues & support team members to grow.
- Be inclusive; encourage and incorporate diverse points of view.
- Train and coach team members.
Functie-eisen
- Minimum 5 years relevant experience.
- College degree or above.
- Preferably graduate from computer or software related majors.
- Proficient in English writing & speaking.
- Developing SOP’s
Competenties
- Team collaboration.
- Ability to analyze & resolve issues.
- Decision maker
Arbeidsvoorwaarden
Max. €80.000 gross per year
Bedrijfsinformatie
An international company in the pharmaceutical industry.
Inclusiviteit en diversiteit
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. We geloven dat diverse teams van belang zijn voor ons als lerende organisatie, die voorop wil blijven lopen in de wereld van werk. Want juist verschillen tussen mensen zorgen voor groei. Van collega's, klanten, kandidaten en daarmee van Yacht. Heb jij een uniek talent? We ontmoeten je graag.