We are looking for a Local IT Technician to solve customer support issues on-site, at our customer's premises. You will be responsible for providing the local support for all on-site employees and you will work along a team of skilled and motivated technicians! We are looking for an extremely proactive IT technician with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.
Responsibilities:
- ITSM Tool Set (Ticket Management Software) preferred
- Correctly track incidents and calls timely and accurately
- Implement virus detection and eradication procedure
- Diagnose printer and other peripheral device failures and implement solutions
- Provide installation and upgrade services of supported hardware and software
- Hardware installation, movement and de-installation
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.)
- Basic support of tablets/smart devices
Functie-eisen
- 2-3 Years experience in an IT Support Role
- PC (Desktops/Laptops) - Hardware and Software Troubleshooting
- Ability to resolve Windows 7 and Windows 10 Operating System Errors
- Basic Network troubleshooting skills and knowledge
- Proficient in Microsoft Office latest Suites
- Understanding of Symantec Endpoint Protection software
- Basic Knowledge of Microsoft Active Directory
- Microsoft Group Policy Objects experience
- Support of key engineering applications at use within the business
- Candidates need to be flexible, efficient and able to work independently
- Ability to communicate technical information to non-technical audiences
- Strong sense of customer service, g ood organizational skills
- Excellent Verbal and Written Communication Skills
- Advanced English and Dutch knowledge, ability to multitask, team focused
Arbeidsvoorwaarden
- Competitive salary
- Opportunities to learn and develop: training programs;
- Personalized career path within the organization;
- Exposure to an international environment as part of a multicultural team spread across Europe.
Inclusiviteit en diversiteit
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. We geloven dat diverse teams van belang zijn voor ons als lerende organisatie, die voorop wil blijven lopen in de wereld van werk. Want juist verschillen tussen mensen zorgen voor groei. Van collega's, klanten, kandidaten en daarmee van Yacht. Heb jij een uniek talent? We ontmoeten je graag.