As a Service Delivery Manager Connectivity you act as a single point of contact between ASML and supplying
parties (ISP/ESP) delivering connectivity services towards internal ASML customers. You will act on both an
operational level, ensuring operational stability, as a tactical level, improving the services within the connectivity
landscape.
As a Service Delivery Manager Connectivity you will be responsible for, but not limited to:
-Ensure that connectivity services supported by underpinning contracts with external suppliers adhere to agreed SLA’s, are measurable, reported and regularly reviewed.
-Translate business requirements in to new or updated connectivity services.
-Build and maintain key relationship with internal and external (business)partners.
-Advise internal partners and provide suggestions for service improvements in the connectivity services portfolio
-Ensure technology services and infrastructure plans are in place to deliver agreed capacity and performance targets in a cost effective and timely manner
-Manage the life-cycle and registration of connectivity services and underlying hardware assets.
-Ensuring business continuity and communication towards key stakeholders in case of incidents, problems or
changes.
-Advising projects during the project initiation phase on connectivity services and involvement as consultant through-out the Design and Transition phases. Activities will include the creation and ongoing ownership of the required Service Management deliverables.
Functie-eisen
What you bring with you:
-Bachelor or master degree in the area of computer science, technical business administration or equivalent
combination of education and experience
-Valid industry certifications such as ITIL, BiSL and Cobit
-At least 6+ years of experience in a role as Service delivery Manager in an international company, with
interfaces towards employees and managers at all levels of the organization as well as outside vendors and
service providers
-Sound understanding of connectivity technology, techniques and best practices
-Proven experience of organizational skills in a working environment
-Experienced in participating in complex projects
-Experienced in working in an environment where IT Service Management processes are used (e.g. ITIL)
Competenties
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working
together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work
environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique
points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Decisive, flexible, ownership, common sense, result oriented are keywords
-Strong communication skills, both verbal and written
-Ability to motivate people
-Have or quickly develop a network in the organization
-Service and customer oriented
-Operate with integrity
-Entrepreneurial
-Excellent analytical and negotiation skills
-Excellent English communication and presentation skills
-Command of the Dutch language is a pro
Arbeidsvoorwaarden
At Yacht you will receive personal coaching and HR guidance. We want to invest in your personal development through, for example, training on soft and/or hard skills. In addition, we organize networking events with an informal character, such as the Know Your Colleague editions (online), the Yacht summer BBQ & the New Year's dinner!
The terms of employment are also as follows:
- A competitive salary as per market standards
- A permanent contract at Yacht
- Certainty, regardless of whether you work on an assignment through us, you will always receive 100% of your salary
- Possibility of bonuses
- 25 vacation days per year based on 40 hours
- 8.33% holiday allowance
- Pension plan
- Travel allowance
- Option to work from home, you work at least two days in the office
For this application, Secondment work, Freelance, Sub Contracting are also possible.
Bedrijfsinformatie
ASML is een Nederlands hightechbedrijf en een van de belangrijkste leveranciers van machines voor de halfgeleiderindustrie, in het bijzonder steppers en scanners, die worden gebruikt bij het maken van chips. Klanten zijn veelal chipproducenten. Het hoofdkantoor en bedrijvencomplex van ASML staat in Veldhoven, waar zowel research and development en assemblage in cleanrooms plaatsvindt. Het bedrijf heeft tevens zestig servicepunten in veertien landen ter ondersteuning van de plaatsing en levering van machines en reserve-onderdelen.
ASML is ontstaan uit een joint venture van ASM International en Koninklijke Philips. ASML levert wereldwijd, maar de meeste van haar klanten zijn gevestigd in Azië. In 2011 werd 66% van de omzet in die regio behaald, 25% in de Verenigde Staten en iets minder dan 9% in Europa. De grootste klant was verantwoordelijk voor een kwart van de totale omzet. De belangrijkste leverancier van ASML is Zeiss, een fabrikant van lenzen en optische componenten. Het aandeel van Zeiss in de totale inkoopkosten van ASML is iets minder dan 30%. Vanwege de grote wederzijdse belangen zijn beide bedrijven een strategisch alliantie aangegaan; deze kan alleen verbroken worden als een van de partijen drie jaar te voren opzegt. ASML geeft veel geld uit aan onderzoek en ontwikkeling;
Inclusiviteit en diversiteit
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. We geloven dat diverse teams van belang zijn voor ons als lerende organisatie, die voorop wil blijven lopen in de wereld van werk. Want juist verschillen tussen mensen zorgen voor groei. Van collega's, klanten, kandidaten en daarmee van Yacht. Heb jij een uniek talent? We ontmoeten je graag.