Digital Copy & Content Expert

Large financial organization
  • Amsterdam Foppingadreef 22, 1102 BS
  • Detachering
  • HBO, WO
  • 36 uur
  • Thuiswerken mogelijk
David Roelofs avatar
David Roelofs senior recruitment consultant

This bank is continuously investing to increase customer satisfaction and support a customer centric culture within the bank. To meet today’s customers’ high expectations towards our products and services, we need, among other, to increase the quality of customer communication. Therefore the bank has started the Message Strategy.  

The mission of the message strategy is to enable colleagues across business lines to create compliant, relevant and personal messages for our customers. This is done by co-creating a clear set of message guidelines, optimized message design, a harmonized way of working and tooling to empower delivery teams. 

As the workstream lead (or member) way of working and tools, you are responsible for harmonizing the way of working for all campaigns and personalized messages that are sent to the customer. This harmonization includes the design of digital tooling for internal end-users and setting up de functional requirements.  

Your internal clients are from all business lines and a number of departments, like e-commerce, marketing, communications and operations. And your most important stakeholders also diverse, being Legal, Risk, Compliance, Campaign owners, Journey Owners, Product Owners, etc.  

With the following results:

  • Design a harmonized way of working for campaigns: understand the current way of working of the different departments, the differences and design the optimal new way of working.  
  • Apply all new legal requirements on the way of working, so that users of the process will be compliant.  
  • Create easy to use and user friendly digital tools to support end-users to follow the process and comply with guidelines. 
  • Guarantee that the campaign process is auditable; in other words, the process needs to be documented in terms of reviews, approvals and changes. 
  • Discuss functional requirements with IT delivery teams 

 Relevant knowledge skills & competences:

  • Stakeholder management in a complex stakeholder environment; Connect and engage stakeholders proactively 
  • Business Process Modelling / workflow design 
  • Business analysis and requirement management; gather and understand the functional needs of different user groups and make sure that functional requirements of the CLP for messages are incorporated in the solution, end-to-end. 
  • Information management; understand data flows in a complex communication architecture 
  • Agile planning and agile value delivery  
  • Know how to apply latest Office Tools, including Sharepoint, PowerAutomate, Forms, etc. 
  • Strong Dutch and English communication 

We are looking for candidates with at least 5 years of experience in comparable roles and an academic level of education. 

Solliciteren

Inclusiviteit en diversiteit

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. We geloven dat diverse teams van belang zijn voor ons als lerende organisatie, die voorop wil blijven lopen in de wereld van werk. Want juist verschillen tussen mensen zorgen voor groei. Van collega's, klanten, kandidaten en daarmee van Yacht. Heb jij een uniek talent? We ontmoeten je graag.

David Roelofs avatar
David Roelofs senior recruitment consultant

Vragen?

recruiter David Roelofs

David Roelofs

senior recruitment consultant

Het sollicitatieproces

1  van 5

Je sollicitatie en cv worden doorgenomen door David Roelofs

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Binnen 5 werkdagen ontvang je een reactie

3  van 5

Is er een match, dan plannen we een persoonlijke kennismaking

We onderzoeken samen jouw ambitie en mogelijkheden

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Daarna word je (eventueel) voorgesteld bij onze opdrachtgever

Wanneer de klik er is, ga je starten bij je nieuwe uitdaging!

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Afhankelijk van het soort dienstverband (interim, zzp of vast), ontvang je van ons een aanbod