Project Manager - Service Transformation: Install Base

Koninklijke Philips N.V.
  • Eindhoven
  • Detachering,  ZZP
  • HBO, WO
  • 40 uur
  • Thuiswerken mogelijk
Glenn van den Dungen avatar
Glenn van den Dungen recruitment consultant

In this role, you have the opportunity to:

Join an exciting Portfolio team leading projects across Philips Services and Solutions Delivery organization. Become part of the team delivering a large scope of transformation programs with global impact, across all Philips process domains (Idea to Market, Market to Order and Order to Cash). The scope of this role will be leading a cross functional team for the "Project Iron" which will focus on install base and service parts related processes on a global scale.

You are a part of:

The Services and Solutions Transformation Office, a team bringing together all service/solution related projects under a coordinated portfolio. You will join a team of PMO Managers, Project Managers and Program Managers each responsible for the delivery of defined scope within the portfolio. Key elements of the portfolio include software operations, customer self-service, catalog management, configure/price/quote, workforce management, service mobility, case/work-order management and knowledge management. Scope includes resources in multiple functions including Quality & Regulatory, Corporate Sustainability, R&D, Marketing, Business Process, IT, Philips University and Compliance. You will be joining a highly motived, experienced and dedicated global team; frequently working with different countries, cultures and time zones.

Functie-eisen

You are responsible for:

- Creating and managing a new team which will design, build and test End2End capabilities to deliver quality, compliance and efficiency in our services parts and install base processes

- Working closely with our markets, businesses, supporting functions and our Services team to develop and deploy new processes

- Managing complex dependencies across a range of dependent and related projects within our Service Transformation Portfolio and in the wider Philips organization

- Translating leadership direction into a program charter and subsequently into project charters and comprehensive plans

- Leading the program team to deliver on project and program objectives

- Working with suppliers, related teams and supporting functions to resource projects for success

- Following set standard project methodologies to ensure delivery of a complete package considering all Philips Excellence elements (processes/systems, people, capabilities/learning, performance and structure)

Competenties

To succeed in this role, you should have the following skills and experience

- A Masters degree

- Minimum of 5 years' experience in program/project management and/or customer service management

- PMP Certified Project Manager (preferred)Experience and understanding of service delivery processes, with particular experience in install base or service parts

- Experience in building new program/project teams, creating shared goals and delivering project objectives through a structured plan

- You have experience with organizational change & transition projects (i.e. Changing reporting lines, structures, ways of working) (must)

- A solution focused project leader with an aptitude to deliver results while managing the complexity and ambiguity which comes with a large organization

- The ability to set goals and leverage strong communication skills to motivate a multi-disciplinary, global team through a remote working model

- Evidence of strong intrinsic motivation to deliver results working with remote teams

- Fluency in written/spoken English

 In return, we offer you:

An opportunity for your project management career to flourish, within an exciting portfolio of ambitious scope. Philips is on a journey to harmonise and improve our customer service capability, while developing customer focused solutions in every one of the 60~ countries in which we operate. Succeeding in this challenge will provide exceptional experience in business transformation projects, which will be invaluable to your long-term career in project or program management. In return for your commitment to our ambition, we offer a package of benefits commensurate with our status as a global brand and a leader in health & well-being.

Arbeidsvoorwaarden

  • Start - asap
  • End: 12 months after start
  • Location: Remote within European Time Zone, or in Eindhoven
  • Hours: 40

If you want to apply, please share:

  • English CV
  • English Motivation
  • Availability
  • Holiday schedule

Solliciteren

Inclusiviteit en diversiteit

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. We geloven dat diverse teams van belang zijn voor ons als lerende organisatie, die voorop wil blijven lopen in de wereld van werk. Want juist verschillen tussen mensen zorgen voor groei. Van collega's, klanten, kandidaten en daarmee van Yacht. Heb jij een uniek talent? We ontmoeten je graag.

Glenn van den Dungen avatar
Glenn van den Dungen recruitment consultant

Vragen?

recruiter Glenn van den Dungen

Glenn van den Dungen

recruitment consultant

Het sollicitatieproces

1  van 5

Je sollicitatie en cv worden doorgenomen door Glenn van den Dungen

2  van 5

Binnen 5 werkdagen ontvang je een reactie

3  van 5

Is er een match, dan plannen we een persoonlijke kennismaking

We onderzoeken samen jouw ambitie en mogelijkheden

4  van 5

Daarna word je (eventueel) voorgesteld bij onze opdrachtgever

Wanneer de klik er is, ga je starten bij je nieuwe uitdaging!

5  van 5

Afhankelijk van het soort dienstverband (interim, zzp of vast), ontvang je van ons een aanbod