Customer Service Representative

Bekend bij Yacht
  • Gorinchem
  • Detachering
  • HBO
  • 40 uur
Viviane van Vroenhoven avatar
Viviane van Vroenhoven Senior Recruitment Consultant

As our Customer Service Representative, you are a part of the Customer Service team. You take responsibility for inside sales, managing and maintaining customer satisfaction and loyalty through the customer order process.

Being the extension of EMEA sales force you ensure product supply to the customer. Processing and handling of orders at the department. Handling of incidents, complaints and questions from customers and advising and assisting colleagues in order related topics, commerce and technical questions.

This position is based in Gorinchem, The Netherlands and reports to the Customer Service Manager.

Please note: strong communication skills in Dutch is a must!

Responsibilities

 ⦁ Practicing best-in-class communication with internal and external customers

⦁ Handling sample requests

⦁ Analyzing order patterns, suggesting improvements and flagging deviations

⦁ Managing light accounts and supporting sales managers

⦁ Problem solving: handling of complaints and incidents, including progress monitoring and follow-up

⦁ Order entry

⦁ Timely and accurate invoicing

⦁ Issuing credits and performing re-bills

⦁ Keeping price information up to date

⦁ Maintaining customer database

⦁ Collecting and analyzing data for optimization

Requirements

As our new Customer Service Representative, we need you to go the extra mile, to embody our behaviors and show the following competencies: Excellent communication skills and the ability to problem solve, highly organized and be able to analyze information objectively.

A successful candidate will also have:

 ⦁ The ability to act and communicate on a BA level

⦁ Advanced English, German is highly appreciated

⦁ Experience in a customer facing role in a business to business environment

⦁ Experience in the manufacturing industry is advantageous

⦁ Knowledge of Microsoft applications including Excel, Outlook, PowerPoint, and Word. Experience with SAP is highly beneficial

⦁ Must be able to multi-task and perform cross-functional duties successfully

⦁ Strong commercial skills and social abilities

⦁ Passion for building and maintaining customer relations and satisfaction

Functie-eisen

Strong internal and external customer orientation, high flexibility, professional versatility and efficiency.

  • English: High level communication
  • Dutch: mothertongue
  • Other languages are additonal value, specially german
  • Advanced user of computer software (MS Office + order management applications SAP, etc),
  • Grade in HBO/BA and/or International commerce

Competenties

  • Teamplayer
  • Flexible
  • Good communication skills
  • Good planning skills
  • Able to work in / understanding a cultural diverse organization

Arbeidsvoorwaarden

  • You will receive a contract from Yacht and will start as a Yacht Interim Professional
  • This temporary assignment could possibly turn into a permanent job!

Bedrijfsinformatie

Dit bedrijf is een groot Nederlands voedingsconcern met een internationaal netwerk aan klanten. Als wereldmarktleider produceren en distribueren zij producten en chemische toepassingen voor de voedings-, chemische- en farmaceutische industrie. 

Solliciteren

Inclusiviteit en diversiteit

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. We geloven dat diverse teams van belang zijn voor ons als lerende organisatie, die voorop wil blijven lopen in de wereld van werk. Want juist verschillen tussen mensen zorgen voor groei. Van collega's, klanten, kandidaten en daarmee van Yacht. Heb jij een uniek talent? We ontmoeten je graag.

Viviane van Vroenhoven avatar
Viviane van Vroenhoven Senior Recruitment Consultant

Vragen?

recruiter Viviane van Vroenhoven

Viviane van Vroenhoven

Senior Recruitment Consultant

Het sollicitatieproces

1  van 5

Je sollicitatie en cv worden doorgenomen door Viviane van Vroenhoven

2  van 5

Binnen 5 werkdagen ontvang je een reactie

3  van 5

Is er een match, dan plannen we een persoonlijke kennismaking

We onderzoeken samen jouw ambitie en mogelijkheden

4  van 5

Daarna word je (eventueel) voorgesteld bij onze opdrachtgever

Wanneer de klik er is, ga je starten bij je nieuwe uitdaging!

5  van 5

Afhankelijk van het soort dienstverband (interim, zzp of vast), ontvang je van ons een aanbod