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Business Analist CRM

Klant van YACHT

9076267 | EINDHOVEN | Detachering | HBO | publicatiedatum


Over de functie

Objective & Main tasks:

To perform business analysis for improving the CRM and Integrated sales processes further with respect to efficiency and market share:

• Make a sound and thorough analysis of complex business processes in order to establish the as-is situation and analyse the situation for areas of improvement.

• Advise management in relation to business process changes, including prioritising with management for best possible solutions of cost reduction, efficiency and effectiveness improvements.

• Translate the approved business processes into business requirements for the IT design & development team.

• Review functional designs developed by IT and coordinate the user test within the user organisation.

• Responsible for implementation of new/changed business processes, developing related desk procedures, work instructions and training.



• At least 3 to 5 years of experience in IT with (re)design of business processes and systems.

• Minimum a Bachelor degree in Business Science/Economics or similar education and level.

• Knowledge of and experience with CRM365 is a must.

• Strong analytical skills and ability to analyse complex processes combined with an ability to provide alternatives and solutions. Six Sigma lean or green belt is a pre.

• Strong organizational, interpersonal, communication and team player skills. Hands on person that drives to deliver.

• Fluent in Dutch & English, oral and written. German is a pre.

• Knowledge of and experience with automotive products, services, procedures, business processes and systems is a pre.

The ideal candidate:

• Is someone with a stubborn personality, but is open to different insights.

• Is curious and eager to learn.

• Has a quick understanding and is able to give constructive feedback.

• Is someone that asks for help when needed.

• Is able to take the lead.

• Is someone that has empathy.


We offer you an inspiring and challenging work environment with development opportunities in an international organization.


Company Information

The Projects & Support department is responsible for implementing, managing and maintaining the applications being used by the dealer sales man and to manage the overall Sales Process. We are looking for additional support in the area of the Customer Relation Management System and the Integrated sales tool, where package deals are offered to our customers.


Voor meer informatie neem je contact op met Glenn van den Dungen via telefoonnummer 06-13596146

Werken voor Yacht
Yacht is dé organisatie van en voor professionals. Wij verbinden professionals en organisaties die het verschil willen maken. Ons doel is optimaal resultaat: jou als professional uitdagend werk bieden waarmee jij de organisaties van onze opdrachtgevers blijvend verbetert. Behoor jij tot de beste professionals in jouw vak? Wil je samen met vakgenoten het verschil maken bij toonaangevende organisaties? We geloven dat diverse teams van belang zijn voor ons als lerende organisatie die voorop wil blijven lopen in de wereld van werk. Want juist verschillen tussen mensen zorgen voor groei. Van collega's, klanten, kandidaten en daarmee van Yacht. Heb jij een uniek talent? We ontmoeten je graag.


Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.