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Logistics Customer Service Representative (German speaking)

Bekend bij Yacht

9060677 | AMSTERDAM | Vast | HBO | publicatiedatum 

Solliciteer

Over de functie

Who are we looking for:    
Thanks to your passion for customer service and your “can do” mentality, you make everything work as smooth as possible for the customer. You are an important contact for our clients and your colleagues. You take pride in keeping our order system complete and up to date. In the mean time you act on potentials bottlenecks and you solve passing problems. You like to work within a team, learning on the fly while your communication skills help you build strong relationships. 

Key accountabilities

o    To receive and to load the orders in SAP (first time right) with all aspects like: lead time, INCO terms, price accuracy and validity, packaging, labels, documents, minimum order policy and so on.
o    To monitor the order fulfilment process for the designated area of responsibility (geography and customer) and to provide proactive early warning communication on all bottlenecks and potential delays. To be accountable for this communication.
o    To liaise closely with all concerned departments (e.g. logistics, planning, finance) to try to resolve the bottleneck whilst keeping the customer and/or sales force representative fully up to date at all times.
o    To build excellent relationships with key contacts both with the customers and the own sales representatives, colleagues in the different departments within the organization and the production plant in Germany.
o    Where any orders, quotes, prices or master data are not entered correctly into the SAP change them ASAP and clearly communicate this to the departments involved and ensure it is correct going forward.
o    To initiate and coordinate customer complaints in a timely manner
o    To start up credit and debit note procedure (financial approval) and arrange the issuing of the respective credit or debit note for on-invoice related issues.
o    To respond to order-related customer complaints ensuring that (via the sales representative) the customer is always given the information they require when they need it.
o    To track promotional orders to ensure success and customer satisfaction.
o    To respond to order-related customer inquiries. 
o    To update and maintain pricing conditions at customer and SKU level (coming from the general contract plus promotions when needed) for all SAP transactions/t-codes.
o    To support the sales force by providing data, reports and customer related analysis
 

Functie-eisen

o   At least a bachelor level and 3 - 8 years of relevant experience in customer service
o   Fluent in English and German

Professional skills & key competencies

o    Ability to effectively build and maintain strong working relationships with both internal and external customers;
o    Strong communication skills;
o    Comfortable with working in an international environment;
o    Strong working knowledge of SAP and MS Office;

 

Arbeidsvoorwaarden

o    An independent, challenging and fulltime job within a great team in an international company; 
o    A competitive salary, including performance related variable reward? and pension scheme;
o    We pride ourselves on having a high performing and collaborative culture where we offer support and development to enhance your career and develop your knowledge and skills.
 

Bedrijfsinformatie

Werken voor Yacht
Yacht is dé organisatie van en voor professionals. Wij verbinden professionals en organisaties die het verschil willen maken. Ons doel is optimaal resultaat: jou als professional uitdagend werk bieden waarmee jij de organisaties van onze opdrachtgevers blijvend verbetert. Behoor jij tot de beste professionals in jouw vak? Wil je samen met vakgenoten het verschil maken bij toonaangevende organisaties? Dan willen we jou graag leren kennen.

Contactinformatie

Voor meer informatie neem je contact op met Anjana Makhan via telefoonnummer 06-30390108

Werken voor Yacht
Yacht is dé organisatie van en voor professionals. Wij verbinden professionals en organisaties die het verschil willen maken. Ons doel is optimaal resultaat: jou als professional uitdagend werk bieden waarmee jij de organisaties van onze opdrachtgevers blijvend verbetert. Behoor jij tot de beste professionals in jouw vak? Wil je samen met vakgenoten het verschil maken bij toonaangevende organisaties? Dan willen we jou graag leren kennen.

Solliciteer

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.