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Supervisor Warehouse

bekend bij Yacht

9054519 | HOOFDDORP | Vast | HBO | publicatiedatum 

Solliciteer

Over de functie

In this role you will report to the Sr. Lead Logistics Manager.
You will be responsible for the management of our total logistics offering which includes sales quotes (pricing, time duration) and logistics management (order processing, exceptions escalation, client communications, carrier communications/escalations, web portal documentation).

This position requires independent thinking, decision making skills, ability to understand escalation procedures and circumstances for escalation and effective communication with the client and internal management regarding sensitive situations.

Primary Responsibilities Include:
Quote Processing
1.    Professional and effective response to prospective client inquiries by phone and email
2.    Coordination with sales department to access client needs
3.    Analysis, calculation, and determination of equipment required to fulfill client needs
4.    Request of shipping rates from various couriers from our network
5.    Creation of quotes via data entry in the web portal
6.    Timely fulfillment of quote requests from clients and sales department
Order Processing
1.    Creation of new clients and orders via data entry in the web portal
2.    Review and approval of orders in the web portal
3.    Credit card payment processing via merchant web portal
4.    Shipment tracking via courier scans and GPS monitor
5.    Professional and precise documentation of order status and communication in the web portal.
6.    Follow up and escalation with couriers for delays or other shipment issues
7.    Ongoing, clear, concise, professional communication with the client, salesperson, and quality assurance regarding the status of orders
Training
1.    Conduct training for clients and internal staff on the use of the company portal.
2.    Conduct training for clients and internal staff on dry shipper specifications and accessories.
3.    Conduct training of sales department on client set-up procedures and generating quotes.
Reporting
1.    Generate, format, and provide reports to clients and management.
2.    Generate and use reports for follow up of pending return shipments
Billing
1.    Create sales orders for late returns and lost equipment in our ERP
2.    Create sales orders for miscellaneous items sold in ERP
General
1.    Effective and proactive management client’s expectations.
2.    Interaction with internal departments such as: operations, accounting, management, sales, etc.
3.    Effective management and organization of open orders to ensure adherence to agreed-upon schedules
4.    Possibility of being on call depending on demands of workload
 

Functie-eisen

College or experience equivalent preferred
You preferably live in The Netherlands (applications from outside the EU will not be considered)

Special Knowledge/Skills
1.    Ability to listen, understand and evaluate logistical issues.
2.    Ability to solve practical problems (logistical & situational) and deal with multiple variables.
3.    Ability to make effective, timely and appropriate decisions.
4.    Ability to evaluate the necessity and timeliness for escalation of issues to management.
5.    Ability to professionally and effectively complete next step recommendations.
6.    Ability to develop professional, supportive relationships with clients, carriers, vendors and internal employees.
7.    Excellent English written and verbal communication skills required
8.    Multiple languages (written and spoken) is preferred
 

Arbeidsvoorwaarden

A challenging role in a new warehouse location where you have the freedom to take initiative, train new employees, have contact with clients and supervise the warehouse team.
A salary somewhere between €3000 - €3500 gross monthly
20 vacation days

Bedrijfsinformatie

Werken voor Yacht
Yacht is dé organisatie van en voor professionals. Wij verbinden professionals en organisaties die het verschil willen maken. Ons doel is optimaal resultaat: jou als professional uitdagend werk bieden waarmee jij de organisaties van onze opdrachtgevers blijvend verbetert. Behoor jij tot de beste professionals in jouw vak? Wil je samen met vakgenoten het verschil maken bij toonaangevende organisaties? Dan willen we jou graag leren kennen.

Contactinformatie

Voor meer informatie neem je contact op met Anjana Makhan via telefoonnummer 06-30390108

Werken voor Yacht
Yacht is dé organisatie van en voor professionals. Wij verbinden professionals en organisaties die het verschil willen maken. Ons doel is optimaal resultaat: jou als professional uitdagend werk bieden waarmee jij de organisaties van onze opdrachtgevers blijvend verbetert. Behoor jij tot de beste professionals in jouw vak? Wil je samen met vakgenoten het verschil maken bij toonaangevende organisaties? Dan willen we jou graag leren kennen.

Solliciteer

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.