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Customer Services New Product Introduction SI Engineer – Philips HealthTech

Philips Group Innovation

9050472 | EINDHOVEN | Detachering | WO | publicatiedatum 


Over de functie

 Your challenge:
To secure and improve the serviceability and reliability of all IGT-Systems products during the Product Creation process (PCP) to enable a successful product launch into the markets.
Your responsibilities:
or the (sub) systems and components for which you are assigned to work for by being part of cross functional NPI teams:
Define, create and release Service information (e.g. electronic documentation, remote Service information, FAQ and tips and training course content for the Field Service Engineers). 
Define and document the required spare parts.
Prepare and execute tests for validation of Service functionality, serviceability and reliability.
Prepare and execute the knowledge transfer towards the Philips Healthcare training center and the IGT-Systems Customer Services Helpdesk, based on training course content. 
Support the Helpdesk in solving field issues related to Service deliverables.
Investigate (sub) systems/components and advise on how to further optimize serviceability and reliability. 
Validate all Engineering Change Requests (ECR) with focus on Service impact and approve ECR’s when Service aspects are secured.
Continuously improve the information and Service workflow, based on field Service feedback.
Participate and implement, via LEAN methodology, in continuous improvement initiatives on serviceability, reliability processes and Way-of-Working.

Your team: You will be part of the IGT-Systems Customer Services New Product Introduction team and will be reporting to the Manager Service NPI-Engineering.


You should have at least HBO-education in technical competence, e.g.: Mechanics, Electronics, Bio Medics
At least 3-5 year working experience
Good communication skills in both English and Dutch (verbal and written)

Experience in or strong affinity with:
 Customer Service or Service Organizations (internal and/or external)
 Cross-functional collaboration (with various disciplines)
 Project Management skills or Project participation
 Working with or in a R&D environment
 Working in a state-of-art, high-tech environment
 Technical Documentation and tools  (End) Customer needs and/or contacts (internal/external)
 Medical Device Industry and its regulation(s)
 Lean Methodologies and Continuous Improvement

You are also a:
Team player with a flexible attitude.
You know how to deal with stress, and are able to convince peers and stakeholders (based on data driven facts and figures).
You have a strong drive to achieve challenging, but realistic targets and you are used to deliver on commitment.


Philips is driven by their mission to improve the lives of 3 billion people per year by 2025, and every day they move closer to achieving their goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to their employees who share their passion for improving lives, they are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy and respiratory care. They enable their employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programs. 


At YACHT we will offer you a competitive benefits package in line with the seniority of the position.

You will become a member of a strong professional network who shares your education, ambitions and competencies. This will enable you to interact with your colleagues and become a member of the YACHT network, which stretches the Life Sciences industry.

You will be challenged by your peers and will be able to follow courses and training via our Yacht Academy and keep your knowledge and skills up-to-date: boosting your career through personal and scientific growth.Yacht is a contractor for highly educated professionals (BSc, MSc, or PhD) who’ll work on site and innovate together with our customers to find smart solutions. Being part of the world wide Randstad Group we have an extensive network of clients and professionals.

Working as a high tech professional within Yacht means you will work on interesting and challenging long term projects. Our Brainport region is considered to be the smartest region in the world! We cooperate with high tech companies that work on the cutting edge of technology. To give you an example of our portfolio: ASML, Philips Healthcare, Philips Lighting, Philips Research, TNO, FEI company, DAF, VDL ETG, Océ and many others.


Voor meer informatie neem je contact op met Bram Geerets via telefoonnummer 06-13888330

Werken voor Yacht
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Uiteraard staat deze vacature open voor zowel mannen als vrouwen.