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Join a lively and fully committed European IT Operations team and play a key player in scoping and practical technical fulfilment role.

Field Support Engineer

ThyssenKrupp

9045862 | ROTTERDAM | Vast | MBO, HAVO, VWO | salaris € 51.000 per jaar | publicatiedatum 

Solliciteer

Over de functie

The position will play a key project and service fulfilment role in the IT Operations team towards the end-user.  You should be able to troubleshoot end user client issues and preform basic software system administration
 
Your primary focus will be the success of your operational responsibility, from the perspective of keeping existing IT systems components in the field operational for the end-user. 
 
Responsibilities
 

  • Working closely with the Technical Delivery Manager to fulfil Local customer requests in a timely manner and bring add value services to the end user.
  • Act as first and 1.5 level supports. (Escalation for Service desk and Escalator to Technical Delivery Manager and server/networking team/s)
  • Configure hardware (switches, printers, laptops, desktops)
  • Full understanding of Windows 10, Windows 7, HP clients and applications such as Microsoft office, MacAfee, Adobe, AutoCAD, ERP systems, Citrix and web based applications.
  • Test new deployments of software and hardware
  • Audit offices regularly
  • Configure equipment for new employees
  • Help maintain assets inventories with the help of the service desk
  • Coordination and support of the technical infrastructure (laptops/desktops, printers, switches, WAN/LAN as appropriate) and support in integration/migration of users within the central infrastructure Working with internal and    third-parties resources for day-to-day tasks and ongoing projects.
  • A key point of operational ownership for effective provision of end user support  
  • Correctly balance priorities between maintaining ongoing operational services and implementing new customer proposals and requirements.
  • Coordinate with other regional Field support engineers for subject knowledge transfer and project resourcing. Hands and eyes of other support mechanisms
  • Assist in office moves and reconfigurations
  • Be able to travel across for planned and unplanned visits to branch locations.

Functie-eisen

  • Solid well-rounded technical knowledge in IT hardware/software e.g. laptops and desktops (Hardware/OS level), basic network knowledge, Web services, Microsoft products etc.
  • Familiarity with end-user support services.
  • Working both with local business and distributed/centralised European IT teams for successful deliveries
  • Strong understanding of first and second service support procedures.
  • Minimum 3 years of experience within IT support
  • Strong analytical, problem solving, negotiation and organisational skills
  • Comfortable with complex organisational structure / environment
  • Maintaining standards of the wider IT department
  • Efficient recording, follow-up and resolution of issues experienced
  • Ability to work within Comms/server room e.g. patch panel organisation, cabling, equipment mounting
  • Build relationships with end users for regular visits.
  • Understanding the business and location’s challenges
  • Ability to keep an accurate Inventory of equipment
  • Help with the testing/maintenance of of IT field services principles and theories
  • Full clean driving licence
 
 
Language skills:
 
  • Dutch: Mandatory
  • English: Mandatory

Arbeidsvoorwaarden

This is a permanent position. Highly competitive package up 'till 51k gross a year

Bedrijfsinformatie

ThyssenKrupp  wants to remain the global market leader in stair lifts. We achieve this through continuous innovation, but always putting our customers and their needs first. As a subsidiary of a company listed on the stock exchange, we focus on continuity and results. That’s why we need employees who aim for and achieve top performance whilst never losing sight of quality and safety.

Contactinformatie

Voor meer informatie neem je contact op met Tobias Brandenburg via telefoonnummer 06-52777175

Werken voor Yacht
Yacht is dé organisatie van en voor professionals. Wij verbinden professionals en organisaties die het verschil willen maken. Ons doel is optimaal resultaat: jou als professional uitdagend werk bieden waarmee jij de organisaties van onze opdrachtgevers blijvend verbetert. Behoor jij tot de beste professionals in jouw vak? Wil je samen met vakgenoten het verschil maken bij toonaangevende organisaties? Dan willen we jou graag leren kennen.

Solliciteer

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.