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IT software support engineer (Spanish speaking)

International company specialised in hardware and software

9041060 | NAARDEN | Vast | MBO, HAVO, VWO | 40 uur | publicatiedatum 

Solliciteer

Over de functie

For one our clients, an international company based in Naarden, we are looking for a Spanish ( and English OR Dutch) speaking candidate.

Primary Responsibilities
•    Provide product support for customer phone, email, and web based support requests.
•    Utilize all resources, including systems, information and people, to efficiently troubleshoot and resolve issues.
•    Proactively and energetically interact in a team environment to collaborate with peers on customer issues.
•    Employ sound decision making when determining when to escalate customer issues to other teams or management.
•    Adapt to and work with a highly diverse customer base while focusing on providing an exceptional customer experience with every interaction.
•    Rapidly learn new technology.
•    Attend all required onsite training classes.
•    Prioritize and manage multiple tasks while remaining detail oriented.
•    Provide timely and accurate communication of issue status and resolution to the customer.
•    Accurately and professionally document all communication with the customer.

Functie-eisen

•    An information Technology related college degree or equivalent work experience is preferred.
•    Previous help desk experience is preferred.
•    Exceptional written, spoken, and organizational skills.
•    Exceptional customer service and people skills.
•    Strong technical, analytical, and problem solving skills.
•    Fluent written and spoken Spanish, English and preferable Dutch language skills.
•    Basic knowledge of Operating systems, databases and networking.

Preferables:
•    Operating Systems: Windows 2003/2008/2012/7/8, Unix (Solaris, HP/UX, AIX), Linux
•    Application Software: Google Apps, Microsoft Office (Excel, Word, Access, Outlook), Internet Explorer,     Mozilla, Safari
•    Database Software: Microsoft SQL Server, Oracle
•    Web Application Software: WebLogic, IIS, Apache
•    Development: Visual Basic Script, Java Script, HTML, DHTML, XSL, ASP
•    Networking: TCP/IP protocol, Ethernet, WAN, LDAP, Active Directory, Novell NetWare
•    Messaging Systems: Google Mail, Microsoft Exchange
•    Communication: Technical writing skills

Arbeidsvoorwaarden

  • Salary 2250 - 3000 euro a month
  • Holiday allowance 8,35%
  • Travel costs including
  • 30 holiday days
  • Laptop 
  • 13th month salary
  • Good pension scheme

Bedrijfsinformatie

Our client creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value. Combining innovative technologies with deep industry expertise, they simplifies the complex intersection of digital and printed information in retail, financial services, healthcare, manufacturing, education, government and more. 

Contactinformatie

Voor meer informatie neem je contact op met Luciënne Straus via telefoonnummer 06-10433458

Werken voor Yacht
Yacht is dé organisatie van en voor professionals. Wij verbinden professionals en organisaties die het verschil willen maken. Ons doel is optimaal resultaat: jou als professional uitdagend werk bieden waarmee jij de organisaties van onze opdrachtgevers blijvend verbetert. Behoor jij tot de beste professionals in jouw vak? Wil je samen met vakgenoten het verschil maken bij toonaangevende organisaties? Dan willen we jou graag leren kennen.

Solliciteer

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.