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Business Process Expert / SAP MP1 Expert

Koninklijke Philips N.V.

9040791 | EINDHOVEN | | | 40 uur | publicatiedatum 


Over de functie

E2E Business Process Expert (Customer Service) 

We're looking for a Business Analyst/Business Process Consultant with extended CS Business Process expertise and Market Process knowledge. 
• Have knowledge about SAP MP1 
• Have knowledge about Customer Services processes 

• Support the SAP MP1 technical consultants in translating business requirements to SAP MP1 /IT solutions 
• Support the SAP MP1 technical consultants in presenting IT setup to the Business 
• Support the Business with subject matter expertise on different Customer Services processes 
• Provide Business support in preparing and during the project’s testing phase (SIT, UAT, PQ) 
• Support the development of key-user and end-user training 
• Perform key-user and end-user training 
• Provide on-site support after Go-Live for x-amount of time 

Primary support is for the Volcano International CS integration (80-90%), but support for other markets (North-America and Japan) could be required. 



  • Working 50% in Eindhoven and 50% in Brussels.
  • May to end of October/mid-November. 
  • Base of 24 hours per week, with opportunity for additional time during key project stages 

Must Haves:
• SAP MP1 experience • Customer Services processes experience
• Experience with user acceptance testing Nice to Haves:
• Knowledge of Philips processes
• Experience authoring test scripts
• Knowledge of the Volcano business
• Experience in user training delivery
• Experience in authoring user training




Examples where more time may be negotiated: 
May: Training prep, Test scripts finalization 
June: SIT, Key User training, UAT, Dry run PQ 
July: UAT, IQ/OQ/PQ 
September: End User training, Go Live preparations 
October: Post Go Live support (on-site in Zaventem) 


Voor meer informatie neem je contact op met Dorus Kanen via telefoonnummer 06-10360389

Werken voor Yacht
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Uiteraard staat deze vacature open voor zowel mannen als vrouwen.