Professionals Yacht Supply Chain Management & Procurement
Supply Chain Management & Procurement vacatures waarin jij het verschil kan maken
Yacht is in search for a customer service manager

Customer Service Manager

Client of Yacht

9039429 | OMGEVING VENLO | Vast | HBO | 40 uur | publicatiedatum 


Over de functie

The Service Delivery Manager will be responsible for profitable and long-term client relationships. The position will serve as a liaison between customers, outside vendors and internal departments to satisfy the customer while ensuring profitability.
Overall Responsibilities:

  • Achieve key targets related to service delivery, profitability of accounts, and customer satisfaction.
  • Conduct ongoing account planning to ensure all opportunities and challenges on the account are understood, solutions identified, and that the account is being developed in a strategic and successful manner.
  • Oversee Client Reporting and Costing activities
  • Work with engineers to obtain time study for special projects
  • Strategic plan development, implementation, follow-up and update.
  • Determine client desires/requirements and work with operations to supply these needs.
  • Oversee the activities of staff, hire, and train and evaluate staff.
  • Coordinate with Operations and Production teams to develop production schedules to meet customer expectations and deadlines. 
  • Resolve customer problems/issues in a timely manner.
  • Evaluate system flows and recommend improvements/resolve issues
  • Manage daily/weekly calls to communicate status and situation regarding launch and projects.


  • Ability to manage customers while working as a team player/leader across internal multi-functional business units within time and resource constraints.
  • Leadership-coaching, motivation and directing.
  • Effective Communication.
  • Self-starter and high energy leader.
  • Results oriented with focus on achieving overall business objectives.
  • Must be assertive, analytical and able to establish priorities.
  • Effective presentation and interpersonal skills.
  • Good project management knowledge.
  • B.A. or B.S. degree or equivalent work experience preferred.
  • Customer Service management experience required.
  • Strong PC skills, SAP preferable.


A full contract at our client


Logistic provider


Voor meer informatie neem je contact op met Stefanie Potjes-Rapp via telefoonnummer 06-15874903

Werken voor Yacht
Yacht is dé organisatie van en voor professionals. Wij verbinden professionals en organisaties die het verschil willen maken. Ons doel is optimaal resultaat: jou als professional uitdagend werk bieden waarmee jij de organisaties van onze opdrachtgevers blijvend verbetert. Behoor jij tot de beste professionals in jouw vak? Wil je samen met vakgenoten het verschil maken bij toonaangevende organisaties? Dan willen we jou graag leren kennen.


Uiteraard staat deze vacature open voor zowel mannen als vrouwen.