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ASML 4594 Technical Expert – Customer Support Engineering Team
If you get excited by supporting your colleagues in finding the root cause of issues as fast as possible so they can continue with a containment of a structural fix delivered by you to build a state-of-the-art chip product, check out our position as Technical Expert – Customer Support Engineering Team.
Together with a talented team, you will pick up all support calls in the Computer systems group. The time pressure will be tangible. You will be involved in system down moments where all eyes are on you to solve the problem as quickly as possible. You will have to crack several hard issues a week and indicate quality gaps which will get visible during your support activities.
Your role will be key in cross-communication and integration between several core departments.
Your daily activity will be to offer technical support, which you will have contact with Software engineers, Software integrators, Customer Support technicians and the Manufacturing team.
Based on machine logging and core dumps you will pin point the root cause and define the solution direction of the issue. You will discuss this solution with the development team to make estimates for the expected effort to solve the issue. You will also be involved in the new solutions provided by the development team.
Within the group you will work in a continuous improving environment, so you should feel energized by these changes to move forward. We even expect you to take proactive initiative for continues improvement on software quality and/or development efficiency.
BSc. or MSc. in Electronics or Technical Software, Informatics or Computer Science
You should have at least 10 years of experience in software development for embedded systems, preferable in an analytical / support role
You have good knowledge of:
Solaris, Linux, VxWorks
Our new colleague should first of all be passionate about technology and should be excited by the idea that his work will impact millions of end-users worldwide.
As you have already seen, our role is extremely complex, we are looking for someone who has a deep technical experience bur at the same time likes to communicate with other departments and wants to understand how complex systems work.
You should be analytical, product and quality-oriented
You like to investigate issues, you are creative in solving problems and you do not fear to present your solutions.
You are open-minded, you like to discuss about technical challenges and you want to push the boundaries of technology.
You are an innovator and you constantly seek to improve your knowledge and your work.
Yacht is a premium contractor for highly educated professionals (BSc, MSc, or PhD) who’ll work on site and innovate together with our customers to find smart solutions. Being part of the world wide Randstad Group we have an extensive network of clients and professionals. Working as a high tech professional within Yacht means you will work on interesting and challenging long term projects for our clients in the Dutch “Brainport” Eindhoven region, mainly on projects at our clients’ Research & Development departments.
We're looking for candidates to commit their selves for a at least a couple of years with the intention to be converted to our customers payroll.
When applying, also add a motivation stating why you're the right candidate for this position.
Context of the position
Within ASML, the sector Development & Engineering (D&E) is responsible for the development of ASML products. Within this sector the department Machine Control & Infrastructure (MCI) is responsible for the design, implementation and maintenance of the software of the complex lithographic machines. ASML creates high tech machines; software engineers from MCI are facing several aspects of motion control, production control, data management and Interface control. A huge code base is maintained and under strict configuration management to provide maximum commonality between different machine types.
More info on ASML you can find here.
Voor meer informatie neem je contact op met René Brands via telefoonnummer 06-24894626
Werken voor Yacht
Yacht is dé organisatie van en voor professionals. Wij verbinden professionals en organisaties die het verschil willen maken. Ons doel is optimaal resultaat: jou als professional uitdagend werk bieden waarmee jij de organisaties van onze opdrachtgevers blijvend verbetert. Behoor jij tot de beste professionals in jouw vak? Wil je samen met vakgenoten het verschil maken bij toonaangevende organisaties? Dan willen we jou graag leren kennen.
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.