Engineering vacatures waarin jij het verschil kan maken
Quality is never an accident. It is always the result of intelligent effort

Customer Service Engineer at Philips Healthcare

Philips Medical Systems Nederland B.V.

9034320 | BEST | Detachering | HBO | 40 uur | publicatiedatum 

Solliciteer

Over de functie

Your challenge: 
To secure and improve the serviceability and reliability of all IGT-Systems products during the Product Creation process (PCP) to enable a successful product launch into the markets.

Your team: 
You will be part of the IGT-Systems Customer Services New Product Introduction team and will be reporting to the Manager Service Innovation NPI-Engineering.


Your responsibilities:

  • For the (sub) systems and components for which you are assigned to work for by being part of cross functional NPI teams:
  • Define, create and release Service information (e.g. electronic documentation, remote Service information, FAQ and tips and training course content for the Field Service Engineers).
  • Define and document the required spare parts.
  • Prepare and execute tests for validation of Service functionality, serviceability and reliability.
  • Prepare and execute the knowledge transfer towards the Philips Healthcare training center and the IGT-Systems Customer Services Helpdesk, based on training course content.
  • Support the Helpdesk in solving field issues related to Service deliverables.
  • Investigate (sub) systems/components and advise on how to further optimize serviceability and reliability.
  • Validate all Engineering Change Requests (ECR) with focus on Service impact and approve ECR’s when Service aspects are secured.
  • Continuously improve the information and Service workflow, based on field Service feedback.
  • Participate and implement, via LEAN methodology, in continuous improvement initiatives on serviceability, reliability processes and Way-of-Working

Functie-eisen

Your challenge: To secure and improve the serviceability and reliability of all IGT-Systems products during the Life Cycle Maintenance period of the Installed Base. Your responsibilities: For the (sub) systems and components for which you are assigned to work for by being part of the cross functional LCM team:

  • Define, create and release Service information (e.g. electronic documentation, remote Service information, FAQ and tips and training course content for the Field Service Engineers).
  • Define and document the required spare parts.
  • Prepare and execute tests for validation of Service functionality, serviceability and reliability.
  • Prepare and execute the knowledge transfer towards the Philips Healthcare training center and the IGT-Systems Customer Services Helpdesk, based on training course content.
  • Support the Helpdesk in solving field issues related to Service deliverables.
  • Investigate (sub) systems/components and advise on how to further optimize serviceability and reliability.
  • Validate all Engineering Change Requests (ECR) with focus on Service impact and approve ECR’s when Service aspects are secured.
  • Continuously improve the information and Service workflow, based on field Service feedback.
  • Participate and implement, via LEAN methodology, in continuous improvement initiatives on serviceability, reliability processes and Way-of-Working.
 
Your team: You will be part of the IGT-Systems Customer Services Life Cycle Management team and will be reporting to the Manager Service LCM-Engineering.

Arbeidsvoorwaarden

We will boost your career through personal and technical growth. We’ll support you by offering a personal coach and the possibility to follow courses and training via our highly recommended Yacht Academy. We’ll offer interesting benefits and a market conform salary. You’ll become member of the team of professionals who share your education, ambitions and your competencies. This will enable you to interact with your colleagues from Yacht in your own technology language! You’ll become a member of the yacht network, which stretches the high tech industry. You will be challenged by your peers. As a result you’ll be able to keep your knowledge and skills up-to-date!
 

Bedrijfsinformatie

Yacht is a contractor for highly educated professionals (BSc, MSc, or PhD) who’ll work on site and innovate together with our customers to find smart solutions. Being part of the world wide Randstad Group we have an extensive network of clients and professionals. Working as a high tech professional within Yacht means you will work on interesting and challenging long term projects for our clients in the Dutch “Brainport” Eindhoven region, mainly on projects at our clients’ Research & Development departments. Our Brainport region is considered to be the smartest region in the world! We cooperate with high tech companies that work on the cutting edge of technology. To give you an example of our portfolio: ASML, Philips Healthcare, Philips Lighting, Philips Research, TNO, FEI company, DAF, VDL ETG, Océ and many others.
 
 

Contactinformatie

Voor meer informatie neem je contact op met Peter Groeneveld via telefoonnummer +31 0653815170

Werken voor Yacht
Yacht is dé organisatie van en voor professionals. Wij verbinden professionals en organisaties die het verschil willen maken. Ons doel is optimaal resultaat: jou als professional uitdagend werk bieden waarmee jij de organisaties van onze opdrachtgevers blijvend verbetert. Behoor jij tot de beste professionals in jouw vak? Wil je samen met vakgenoten het verschil maken bij toonaangevende organisaties? Dan willen we jou graag leren kennen.

Solliciteer

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.